Terms of service

By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • By using our website, you confirm that you are at least the age of majority in your region or have given consent for minors to use the site under your supervision.
  • You agree not to use our products for any illegal or unauthorized purpose.

2. Product Information

  • We strive to display product details, descriptions, and images as accurately as possible.
  • However, we do not guarantee that all product descriptions or other content are error-free.
  • Minor variations in color, design, or packaging may occur.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Prices are subject to change without prior notice.
  • Payment must be completed before order processing.

4. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location, logistics, and external factors.
  • We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or failed deliveries.

5. Returns & Warranty

  • We offer a 1-month (30 days) warranty on eligible products covering manufacturing defects only.
  • Refunds, replacements, or repairs are handled according to our Refund & Warranty Policy.
  • Abuse of the return policy may result in denial of future service.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the amount paid for the product purchased.

7. User Responsibilities

  • You agree to use our products as intended and follow any usage instructions provided.
  • Misuse of products will void any warranty or support eligibility.

8. Intellectual Property

  • All content on this website (including images, logos, and text) is the property of the store and may not be copied, reproduced, or used without permission.

9. Privacy

  • Your personal information is handled according to our Privacy Policy.
  • We do not sell or misuse customer data.

10. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice.
  • Continued use of the website after changes implies acceptance of the updated terms.

11. Contact Information

For any questions regarding these Terms of Service, please contact us:

  • Email: elsaura.info@gmail.com
  • Phone/WhatsApp: 03709885494